TransUrgent is part of the TransHeroes | Smart Logistics Provider. All TransHeroes business units apply the same conditions, which is so easy. We like clear language and clear agreements, which is why all our terms and conditions are on one A4 sheet and we refer to the industry standard: Logistic Service Conditions 2014. It is good to know that TransUrgent only acts as a forwarder. What that is exactly is also explained in the TransHeroes conditions.
A complete overview of all conditions can be found in the TransHeroes conditions. To give a brief overview of transport insurance, we have highlighted a part of it on this page. You can also download an overview of the liability and limits below. In this way you can immediately see what the transport insurance includes and you can easily print it. For the complete terms and conditions regarding TransUrgent and TransHeroes, please refer to the TransHeroes terms and conditions via the link above.
Treaties, laws and regulations apply to the transport agreements that we conclude for our clients. Which ones they are depends on the mode of transport, the loading location and the unloading location, the choice of legal system and can also differ per carrier or carrier. You can imagine that the transport of two pallets within the Netherlands is bound by different rules than conditioned sea freight from Germany to Japan.
2. LIABILITY AND LIMITS
The liability of carriers for damage or loss is determined according to the applicable rules. That liability is often limited to “limits”. The limits usually depend on the weight of the goods. We have also included those limits in the overview. Pay attention; this does not concern our liability, but that of the carriers engaged by us.
3. WAITING HOURS AND WAITING COSTS
Because we work with different carriers, we would like to create some unity with regard to charging waiting hours. Sometimes it happens that loading or unloading takes a little longer than planned. We use the following guidelines: <3 Ldm - maximum 30 minutes, <6.5 Ldm - maximum 75 minutes and ≤ FTL - maximum 120 minutes. Is loading or unloading not successful within that time? Then waiting costs may arise. We usually charge € 15 per 15 minutes or € 450 per waiting day. In some cases we have to deviate from this, we will state this in the quotation.
4. ERROR CARGO OR CANCELLATION OF CARGO
Sometimes a freight has to be canceled, we call this an error freight. This is very annoying, especially for the carrier engaged by us. He has reserved space and is now sitting with the baked pears. To compensate for this, we charge 70% for cancellations on the day before loading or 100% of the freight price on the day of loading. These percentages are common in the industry.